FAQ

CARE

All pieces are microwave and dishwasher safe, though handwashing is recommended for handmade ceramics. As with all ceramic ware, avoid any sudden and extreme temperature change to prevent damage.

COMMISSION/MADE TO ORDER

Please email us any commission or made to order requests for consideration. Include details of the item, quantity, and dimensions for an estimated cost and turnaround. Please note the glaze must be an existing color from the website or from our Instagram.

SHIPPING

Please allow 1-2 business days after payment for your order to be processed and shipped. Shipping costs are carrier generated and are based on package dimensions and weight.

RETURN/EXCHANGE

All sales are final. Kongji Pottery is individually operated. All wares are fully handmade from start to finish and will inherently have slight variations in size, form, and color, unlike mass produced goods. Thank you for your understanding.

In case of damage upon receipt, please email us within 48 hours with photos of the item and packaging, and we will be happy to assist.